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Returns

What can I return?


You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st.

 

 

About Spilled or Damaged AmazonFresh Items  

 

If you receive a damaged or otherwise unusable AmazonFresh grocery item, you can request a refund through our Returns Center. We won’t ask you to return the item. We just ask that you follow the on-screen instructions and select Refund when prompted.

Note: Shopping AmazonFresh on Amazon.com is available for customers in select cities. We'll be expanding the Amazon.com experience to existing and new Fresh-supported regions in the future. Visit Amazon.com/AmazonFresh to see if we're available in your area.

 

 

Exchange an Item  

 

If you need to trade your item for a different size or color, you can exchange qualifying items through our Online Returns Center.

If the item you wish to return doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.

To exchange an item:

 Go to the Online Returns Center , and then click Return items.
 Find the order you want to return, and then click Return or replace items.
Tip: If you don't see the order you're looking for, select another option from the See more menu.
 Select the item you want to exchange, and then select a reason from the Reason for return menu.
An exchange order, with the same shipping speed that was used on your original item, will be created. You can use the return label provided to you to send your original item back. You'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.

Note:

If the item you're exchanging costs less that your original purchase we will refund you the difference.

This policy refers to color/size exchanges only. Amazon does not price match.

For details about what types of items can be exchanged, see About Exchanges and Replacements.

Shipping

Determine Shipping Rates

 

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

 Select Proceed to Checkout
 Select or add your shipping address
Select a shipping speed and select Continue
Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary.

 

 

Shipping Times to the Contiguous U.S. 

 

When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on your location and selected shipping speed.

Destination CountryStandard Shipping (business days)Two-Day Shipping (business days)One-Day Shipping (business days)

Contiguous U.S.4 to 5Within 2Within 1

Note: In many areas Saturday and Sunday delivery may be available. If weekend delivery is available to your destination, it will be specified on the product page and/or during checkout. Delivery estimates for FREE Prime Two-Day shipments to destinations that don’t have weekend delivery are based on two business day transit times, not including Saturday or Sunday.

For information about shipping rates, go to Shipping Rates for the Contiguous U.S.

 

 

Customs Duties & Other Fees 

 

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